Conditions of Use

The following terms and conditions (Conditions of Use) apply to all transactions on rashmian.com. This Website is operated by Rashmian Limited (company registration number 1280301, VAT number GB 918 1676 05), whose registered office is at Unit J Braintree Industrial Estate, Braintree Road, Ruislip, Middlesex HA4 0EJ. You can contact us between 9.00am and 5.30pm Monday to Friday on 020 8845 7704. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. From time to time we may modify the terms and conditions. Accordingly, please continue to review the terms and conditions whenever accessing or using the website. If at any time you do not wish to accept the terms and conditions, you may not use the website.


General

These terms and conditions do not affect your statutory rights. To order goods using this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


Accuracy of product information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer"s, publications, publicists, or been gathered from public-domain sources. The intention of Rashmian Ltd is that all information on the website should be as accurate and up to date as possible. Rashmian Ltd cannot guarantee the reliability or the accuracy of the information contained within its pages. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Product images should not be assumed to be an actual photograph of the product and its features/functionality. Full detailed specifications are available from the manufacturer"s brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturers’ discretion. We will supply the product as supplied to us by the manufacturer. If in doubt, feel free to contact out sales team who will happy to provide you with further information and clarification on the product.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).


Intellectual Property

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by us and content owned or controlled by third parties and licensed to us. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website. You may not use any of our trademarks or trade names without our consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party


License & Download Rights

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website. Download is permitted by us provided only that: (i) you make no more than one printed copy of such download and no further copies of such printed copy are made; (ii) you make only personal, non-commercial use of such download and/or printed copy; and (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.


Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier"s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are exclusive of VAT and exclusive of delivery charges which will be payable as indicated at the time of placing your order. General advertising offers on products may not necessarily be obtained on this site.


Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Due to the limited availability of items purchased in our special offers and clearance section we cannot guarantee fulfillment of your order. In the unlikely event we are unable to provide the item we will not charge you for these and we will refund any money already paid for them. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Payment Methods

We accept all major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by BACS, cheque or postal order. Please note a surcharge of 2.5% of the value of the goods will apply for all payments using credit cards.


Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges and may also experience delivery delays. AM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application. Please email us for quotation.


Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Rashmian Ltd shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. Rashmian Ltd’s liability in respect of all other losses shall be limited to the invoiced value of the relevant order


Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier"s delivery consignment note and it will be your responsibility to inform us within 48 hours from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier"s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours from delivery.

Incorrect Goods: It is your responsibility to notify us of any in-correct goods supplied within 48 hours days from delivery.

Faults: A product is deemed to be faulty on arrival if it shows symptoms of a failure preventing basic operation upon its first use out of the box. In such instances please contact customer services within 7 days from the delivery date. You can then either return the faulty item directly yourself or we will organise a collection.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.


Faulty Returns & Product Guarantees

Upon receipt of the goods and confirmation of the fault by our product support team you will be offered the following options:

• A replacement: this item will be shipped to you at our own expense.

• A repair: the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.

• A full refund provided the item has been verified faulty and is complete with all accessories in its original box and packaging.

If the product is not deemed to be faulty by our product support team then you will be offered the following options:

• Return of the goods and the cost of delivery charged to you.

All products supplied are covered by the terms and conditions of the Manufacturer"s Guarantee for a period of 12 months. However, some manufactures have a lifetime guarantee. In this case please contact us. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered.

The buyer will be wholly responsible for the cost of return delivery and safe return of the goods. Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods.


Cancellation of Order & Returned Goods

Once your order has been paid for and dispatched we do not accept back "unwanted" items.


Other

You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

Returned Goods Address

Customer Services
Rashmian Ltd
Unit J
Braintree Industrial Estate
Braintree Road
Ruislip
Middlesex
HA4 0EJ
England (UK)


Governing Law & Jurisdiction

The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.